Here are some of the more frequent questions asked by our customers.
Belize City: 7:30 a.m. to 5:00 p.m. – Monday- Friday (Open Thru Lunch)
8:00 a.m. to 12:00 midday – Saturday
District Offices: 8:00 a.m. to 5:00 p.m. – Monday-Friday (Closed during Lunch)
Below are the PUC approved rates. See Rates & Metering for additional information. These rates apply only in areas where service is currently available or the premise is within 30 feet of water mains.
New Connection: (Except San Pedro)
Residential Customer – $ 85.00 connection + $ 50.00 security Deposit
Commercial Customer – $ 85.00 connection + $ 200.00 security Deposit
San Pedro Rates:
Residential Customer – $127.50 connection +$ 50.00 security deposit
Commercial Customer – $ 637.50 connection +$ 300.00 security deposit
BWS service procedures are guided by the “Codes of Practice” approved by the Public Utilities Commission. A copy is available at the downloads page.
Consumption is billed based on the tariff structure approved by the Public Utilities Commission. See rates and metering. Use or consumption calculator to estimate your bill.
Notices are normally aired on the radio. Disconnection can occur within 1 or 2 days after the due date on your bill and for any past due balance. (Over 30 Days)
Sewer zones are located in Belize City, Belmopan and San Pedro. Sewer Zones are areas where sewer service is accessible.
Map of service leak responsibility