Mission Statement

Mission Statement
To provide quality and cost-effective water and wastewater services to our customers whilst promoting employee development and protection of the environment, and ensuring a fair return to our shareholders.

Vision Statement

 We will develop and promote our services in order to become the clear leader in the utility sector. To achieve this, we will invest in our employees, technology, business processes and water and sewer infrastructure.

Management and staff will focus on improving:

• Customer response time;
• Productivity;
• Public Relations;
• Non Revenue water; and
• Profitability

Core Values

• Service Oriented - We are in business only because of our customers. Our customers deserve the highest levels of customer service from each of us at all times. We will therefore aim to meet, exceed and preempt their needs and expectations through the ways we communicate, serve and interact with them.
• Committed to High Performance - We will strive for excellence, that is, the giving of our personal best, as efficiently and effectively as we can and making sure that our performance is one that is exemplary and of the highest quality and beneficial to the company. We will perform our duties with due care and diligence in an effort to reduce the incidence and financial implications of accidents, wastes, errors and inefficiencies.
• Pursuing Continual Improvement - We will be creative, innovative and flexible to the changing needs of our organization and customers. We believe that learning is continuous and we will take ownership and responsibility for our own personal empowerment and career development. Also, we will make recommendations and suggestions to Management as to how best we can continue to provide and improve services to our customers.
• Respectful to All People - We have two sets of people to serve - our external and internal stakeholders. In discharging our duties we will demonstrate respect, honesty, integrity and ethical behavior. We will build on each other's strengths and talents, accentuate the positives, praise the achievers, and be tolerant of each other's beliefs, aspirations, and experiences. We will endeavor to be kind, courteous, considerate and encouraging to all.