Frequently Asked Questions
Here are some of the more frequent questions asked by our customers.
- How much do I owe?
Answer: You can access your account balance using the "My account" feature on the website. - What are your opening hours?
Answer:
Belize City
7:30 a.m. to 5:00 p.m. - Monday- Friday (Open Thru Lunch)8:00 a.m. to 12:00 midday - Saturday
District Offices
8:00 a.m. to 5:00 p.m. - Monday-Friday (Closed during Lunch)
- How much does it cost to get water?
Answer: Below are the PUC approved rates. See Rates & Metering for additional information. These rates apply only in areas where service is currently available or the premise is within 30 feet of water mains.
New Connection: (Except San Pedro)
Residential Customer - $ 85.00 connection + $ 50.00 security Deposit
Commercial Customer - $ 85.00 connection + $ 200.00 security Deposit
San Pedro Rates:
Residential Customer - $127.50 connection +$ 50.00 security deposit
Commercial Customer - $ 637.50 connection +$ 300.00 security deposit
- Who sets the policies and procedures as it relates to the services offered by the company?
Answer: BWS service procedures are guided by the "Codes of Practice" approved by the Public Utilities Commission. A copy is available at the downloads page.
- I don't understand my bill.
Answer: See understanding your bill.
- How is my bill calculated?
Answer: Consumption is billed based on the tariff structure approved by the Public Utilities Commission. See rates and metering. Use or consumption calculator to estimate your bill.
- When will disconnection start in my area and the minimum you need to owe to avoid disconnection?
Answer: Notices are normally aired on the radio. Disconnection can occur within 1 or 2 days after the due date on your bill and for any past due balance. (Over 30 Days)
- Which area is water and sewer or water only?
Answer: Sewer zones are located in Belize City, Belmopan and San Pedro. Sewer Zones are areas where sewer service is accessible.
Who is responsible for service leak?
