Report a Problem

Your questions or concerns are important to us. Please call our Customer Services Department Monday through Friday 8 a.m. to 5 p.m. at 0800 CALL BWS (0800 225 5297) & Saturdays 8 a.m. to 1 p.m.

For water/ sewer emergencies or leaks, please call 7 days a week. 0800 BWS LEAK (0800 297 5325) (24hr).

If you prefer to be contacted by email, use this form to submit your query. We will respond within two business days.

If this is an account, billing, or service related issue, please include your account number and/or service address in the message field. This ensures we can promptly address your issue.

To leave an anonymous report, do not enter your Name, Email & Phone.